Dear Guests,
We would like to inform you that at NOVUS City Hotel we have been closely monitoring all developments regarding the spread of COVID-19. Since the beginning of the pandemic, we have calmly and responsibly applied all mandatory safety measures as per the official hygiene recommendations of the relevant authorities. Our primary care and concern is to ensure the health and safety of all our guests and employees.

It is OUR mutual duty, both yours and ours, to support with all our might the titanic effort made worldwide to close the cycle of the pandemic as soon as possible and to return to a sense of normalcy and prosperity for all. Therefore, the mandatory application of the following measures during your stay at NOVUS City Hotel are imperative.

1. GENERAL OPERATION

• The safety of every single one of us highly depends on good cooperation, understanding and a shared sense of individual responsibility. Maintaining a 2-metre distance between each other is necessary in all common areas (with no exceptions allowed), especially in the area of the Front Desk, where some delays are expected due to the expanded Check-In time.

Daily cleaning & disinfection are carried out with increased frequency in all common areas - the Lobby, the Front Desk and all catering areas.

• Furthermore, we have implemented temperature-testing for all our staff during each shift, both when entering and exiting the premises. Our personnel has undertaken special training, resulting in a strict and professional adherence to health measures regarding the use of masks, face shields & gloves during all work hours.

Hand sanitizers are readily available in all public areas, as well as indoor & outdoor facilities, where they are used meticulously by our staff.

Elevators should be used by one person at a time, or by visitors that share the same room. However, we recommend that you use the stairs instead.

2. CHECK-IN & CHECK-OUT

 

Check-in will take place after 15:00. The Front Desk area has been adjusted in compliance with the official health guidelines regarding the placement of plexiglass, use of gloves and masks, as well as special floor markings, safeguarding the well-being of both customers and staff.

• The physical presence of all residents is essential during the Check-In process. Signed acceptance of all instructions regarding Covid-19 will also be required. It is recommended to settle your payments via credit card (contactless process). You be provided with your room keycard folder containing your electronic room keys, which will have been sanitized.

Mandatory Check-Out from the guest room by 11.00 am, to ensure the proper disinfection and natural ventilation of the space ahead of the next guests’ entry.


3. HOUSEKEEPING

 

• All official Hygiene and Cleaning Protocols are being dilligently applied in order to sanitize guest rooms with absolute consistency, particilarly on surfaces and high-risk objects of regular touch. After each departure and before the next arrival, a strict cleaning operation is carried out, whereby the room is disinfected with a sanitizing spray and sealed with a special adhesive tape.

• On the basis of these mandatory Health Protocols, daily cleaning and housekeeping of all guest rooms and apartments is suspended.

• Each floor is now (discreetly) equipped with a special bin for waste disposal by the guests. The bin will be cleared /disinfected daily, while the guest rooms will be equipped with a sufficient number of plastic bags for the smooth implementation of this new procedure. We would like to remind you that the disposal of all waste in the special bin is your responsibility and obligation throughout the duration of your stay.


4. RESTAURANTS, BARS & POOL

• Operating according to all official Health Protocols, ATRIUM Bar & Lounge will be providing a breakfast buffet, served to you by our staff. Other meals will be available at VIEWS Rooftop Bar & Lounge on an à la carte basis. Particular attention must be paid to the adherence of the required amount of social distance and other socially responsible behaviours with regards to health & safety. Our staff will be at your disposal for any further information or assistance you may need.

• Similar modifications - where required - will apply to other common areas of the hotel in order to avoid overcrowding. The sunbeds around the pool, as well as tables & chairs at our restaurants & bars have been arranged in new, pre-determined positions, ensuring the mandatory safety distances. It is absolutely prohibited to move them around.

• We would like to remind you that children of all ages must remain under your personal supervision.

 

In closing, we would like to point out again that our top priority is for you to have a relaxed and pleasant stay, whilst being and feeling safe.

Surely, this year will feel a little different, but we are optimistic that your NOVUS City Hotel stay will turn out to be a happy and much-needed break from this unprecedented reality we have been experiencing this year.

With kind regards,
The Management of NOVUS City Hotel