Dear Guests,
We would like to inform you that at NOVUS
City Hotel we have been closely monitoring
all developments regarding the spread
of COVID-19. Since the beginning of the
pandemic, we have calmly and responsibly
applied all andatory safety measures as per
the official hygiene recommendations of the
relevant authorities.
Our primary care and
concern is to ensure the health and safety
of all our guests and employees. It is OUR mutual duty, both yours and ours,
to support with all our might the titanic effort
made worldwide to close the cycle of the
pandemic as soon as possible and to return
to a sense of normalcy and prosperity for
all. Therefore, the mandatory application of
the following measures during your stay at
NOVUS City Hotel are imperative.
1. GENERAL OPERATION
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• The safety of every single one of us highly depends on good
cooperation, understanding and a shared sense of individual
responsibility. Maintaining a 2-metre distance between each other
is necessary in all common areas with no exceptions allowed),
especially in the area of the Front Desk, where some delays are
expected due to the expanded Check-In time.
• Daily cleaning & disinfection are carried out with increased
frequency in all common areas - the Lobby, the Front Desk and
all catering areas.
• We conduct COVID tests on all our staff, in accordance with the legislation. Furthermore, we continue to temperature-test all our
staff during each shift, both when entering and exiting the premises.
Our personnel has undertaken special training, resulting in a strict
and professional adherence to health measures regarding the
use of masks, face shields & gloves during all work hours.
• Hand sanitizers are readily available in all public areas,
as well as indoor & outdoor facilities, where they are used
meticulously by our staff.
• Elevators should be used by one person at a time, or by visitors
that share the same room. However, we recommend that you
use the stairs instead. |
2. CHECK-IN & CHECK-OUT

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•Check-in will take place after 15:00. The Front Desk area has been
adjusted in compliance with the official health guidelines regarding the
placement of plexiglass, use of gloves and masks, as well as special floor
markings, safeguarding the well-being of both customers and staff.
• The physical presence of all residents is essential during the Check-In
process. Signed acceptance of all instructions regarding Covid-19 will also
be required. It is recommended to settle your payments via credit card
(contactless process). You be provided with your room keycard folder
containing your electronic room keys, which will have been sanitized.
• Mandatory Check-Out from the guest room by 11.00am, to ensure
the proper disinfection and natural ventilation of the space ahead
of the next guests’ entry. |
3. HOUSEKEEPING

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• All official Hygiene and Cleaning Protocols are being dilligently applied
in order to sanitize guest rooms with absolute consistency, particilarly
on surfaces and high-risk objects of regular touch. After each departure
and before the next arrival, a strict cleaning operation is carried out,
whereby the room is disinfected with a sanitizing spray and sealed
with a special adhesive tape. |
4. RESTAURANTS, BARS & POOL
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• Operating according to all official Health Protocols, ATRIUM Bar & Lounge will be providing a breakfast buffet. Other meals will be
available at VIEWS Rooftop Bar & Lounge on an à la carte basis.
Particular attention must be paid to the adherence of the required
amount of social distance and other socially responsible behaviours
with regards to health & safety. Our staff will be at your disposal
for any further information or assistance you may need.
• Similar modifications - where required - will apply to other common
areas of the hotel in order to avoid overcrowding. The sunbeds around
the pool, as well as tables & chairs at our restaurants & bars have been
arranged in new,
pre-determined positions, ensuring the mandatory
safety distances. It is absolutely prohibited to move them around.
• We would like to remind you that children of all ages must remain
under your personal supervision. |
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In closing, we would like to point out
again that our top priority is for you to
have a relaxed and pleasant stay, whilst
being and feeling safe. Surely, this year will
also feel a little different, but we are optimistic
that your NOVUS City Hotel stay will
turn out to be a happy and much-needed
break from this unprecedented reality we
have been experiencing.
With kind regards,
The Management of NOVUS City Hotel |
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